Overview

The Space (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our websites, book services, subscribe to communications, or interact with us in any way.

This policy applies to all websites and locations under The Space, including:

• The Space Main Hub — https://atthespacellc.com
• The Space Ft. Lauderdale — https://thespaceftl.com
• The Space Delray Beach — https://thespacedelray.com

By using our websites or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

We collect personal data when you:

• Book appointments online
• Make purchases through our website
• Opt in to marketing or SMS reminders
• Contact us directly via forms, email, or phone

This may include:

• Full name
• Email address
• Phone number
• Billing and payment details
• Appointment details and preferences

B. Device & Usage Information

When you visit our websites, we automatically collect certain Device Information, such as:

• IP address
• Browser type and version
• Time zone settings
• Pages viewed and site activity
• Cookies, tags, and pixels for analytics and advertising optimization

We use:

• Cookies to improve site functionality and personalize your experience.
• Log files to analyze site performance and detect security issues.
• Pixels & tags (e.g., Meta Pixel, Google Ads) to measure marketing effectiveness.

C. Booking & Payment Information

When you book services or purchase packages, we collect Order Information, including:

• Name
• Billing address
• Payment method
• Contact details
• Appointment selections

We process payments securely through third-party processors. Your full credit card details are never stored on our servers.

2. How We Use Your Information

We use your information to:

• Process and manage bookings
• Send confirmations and appointment reminders
• Deliver promotional offers and updates (if opted in)
• Improve website experience and marketing campaigns
• Detect and prevent fraud or unauthorized activity
• Comply with legal and regulatory requirements

3. SMS & Marketing Communications (A2P 10DLC Compliant)

By providing your phone number, you agree to receive:

• Appointment Reminders & Service Notifications
• Marketing SMS & Exclusive Offers (if you opt in)

Message & data rates may apply.
Message frequency varies.

• Reply STOP to unsubscribe.
• Reply HELP for assistance.

Your SMS consent, phone number, and related data will not be shared with third parties for marketing purposes.

For details, see our Terms & Conditions.

4. Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third-party partners to:

• Process bookings and payments
• Deliver SMS and email notifications
• Improve analytics and marketing performance

Our partners include:

• GoHighLevel — booking, forms, and SMS communications
• Google Analytics & Ads — website performance and remarketing
• Meta Ads / Facebook Pixel — campaign tracking and optimization

All partners comply with relevant data privacy laws.

5. Targeted Advertising

We may use data to show you relevant promotions and wellness offers.

You can opt out of targeted ads via:

• Facebook
• Google
• Bing

You may also manage preferences through the Digital Advertising Alliance.

6. Data Retention

We retain your information only as long as necessary to:

• Provide requested services
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your personal data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to your data
• Request corrections or updates
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, contact us using the details below.

8. Data Security

We use industry-standard encryption and security measures to protect your information. However, no system can guarantee 100% security. By using our websites, you acknowledge this inherent risk.

9. Minors

Our websites and services are not directed at individuals under 18. We do not knowingly collect personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our practices
• Operational adjustments
• Legal or regulatory requirements

The Last Updated date will always reflect the latest version.

11. Contact Us

For privacy-related inquiries or to exercise your rights, contact us:

The Space — Privacy Compliance Officer
Email: privacy@atthespacellc.com

The Space Delray Beach
Address: 1405 N Congress Ave, Delray Beach, FL 33445
Phone: (954) 870-5073
Email: hello@thespacedelray.com

The Space Ft. Lauderdale
Address: 1271 NE 9th Ave, Fort Lauderdale, FL 33304
Phone: (561) 590-2969
Email: hello@spacefortlauderdale.com